In-stock items usually ship within 1-2 business days. Pre-order items may take longer. After shipping, expect 3-10 business days to reach you depending on the country.

Yes, we ship to most countries worldwide. Please note that shipping times may vary depending on your location and local customs processes.

Yes, all the items we sell at Vivid Ceramic are handcrafted by skilled artisans. Since each piece is made by hand, every product is unique, with its own character and charm. The craftsmanship and attention to detail ensure that no two items are ever exactly the same, making each piece truly one-of-a-kind.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at vividceramic@gmai.com.

with your order number, contact information and photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is backordered or out of stock, we'll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.